When you first start considering outsourcing your order fulfillment department, it is understandable that you would first gravitate towards the big names and the heavy hitters of the industry. For new companies, or for those who are outsourcing for the first time, it may not be the best decision to make. Here’s why.
Smaller companies may be able to give you more bang for your buck. That’s right, small 3PL can often give you better pricing than big ones can. Large companies have established client bases and no real incentive to go after your business; they are much less likely to be flexible on pricing than smaller companies! They are hungrier for your business, and will often give you the deal you need to make the switch to outsourced ecommerce order fulfillment.
Customer Service is important. So important, in fact, that it often ranks higher than pricing when customers are asked what matters most. The reasoning here follows the one from above concerning pricing: smaller companies have more of an incentive to offer the best service possible, because they want your business more. Moreover, they have not grown into corporate monsters and remain accessible, with account managers you can actually reach and emails that are returned promptly.
EcommerceFulfillmentCanada.com can help you get in touch with the leading Canadian ecommerce fulfillment companies, providing you personalized quotes and information to help you make the right decisions.